Your privacy and online safety are important to RETROUVE. This policy explains how we may collect information about you and then how we use it. It also gives certain assurances on things that we will and will not do.
1. Purpose and consent for collection
RETROUVE collects, stores, processes or transmits data in order to provide Services to Customers. This may include marketing of services, the processing of orders for Customers and customer support activities, or for the purposes of conducting corporate activities such as interacting with suppliers, job applicants or administration.
RETROUVE will collect a range of information about the Subject, either via activity via our website, emails, customer support, telephone, in person or at trade shows. This information includes:
Credit/debit card details
We will not collect sensitive categories of data without their explicit consent.
RETROUVE does not undertake any automated decision making relating to any Service activities except for third party fraud checking services that may automatically decline a credit or debit card transaction.
RETROUVE will not collect data relating to minors as defined under UK law. Minors as defined by UK law are not permitted to use RETROUVE Services or interact with us as a corporate entity.
RETROUVE may from time to time contact the Customer via email regarding service related matters such as billing, product support and logistics.
2. Data retention
We will keep your personal information for as long as you are a customer of RETROUVE.
After you stop being a customer, we may keep your data for longer so we are able to respond to any questions or complaints and to comply with any legal and accounting requirements.
3. Data transfers and the use of Data Sub Processors
RETROUVE will not share Subject data with a third party not directly associated with the provision of services without their explicit consent. RETROUVE will also not transfer Subject data to a third party country outside of the UK or EEA that is not compliant with the applicable data protection laws via adequacy agreement, Binding Corporate Rules or other legally appropriate means as defined by the Information Commissioner’s Office without their explicit consent.
At RETROUVE we make use of a number of 3rd party organisations so that we can deliver services to our customers. Whilst the following list is not intended to be exhaustive, RETROUVE typically only transfers the personal data relating to our customers, where required for the activities set out below, to the following third parties or Data Processors:
iZettle E-commerce Platform
Mailchimp Email Marketing
Google Analytics, Advertising, Marketing
Paypal Inc. Payment Processing & Fraud Prevention
Facebook Inc. Marketing
By interacting with RETROUVE as defined in this policy, the Subject provides their consent for this transfer and use of our Data Processors and their Data Sub-Processors, and for transfer to any other appropriate third party Data Processor for the purposes of delivery of the Services and customer relationship management activities.
4. Commitment to confidentiality and security of processing
RETROUVE uses appropriate technical and organisational security measures within our sphere of responsibility to ensure an appropriate level of confidentiality and integrity.
Should there be a concern regarding a possible security incident or data breach, please email firstname.lastname@example.org
5. Contact us
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time, or discuss any other data protection matters with us, by contacting us at email@example.com or write to RETROUVE, 63 Wilton Way, London E8.